Basic shirt

• I have not received an order confirmation

You will receive your order confirmation within 24 hours after placing your order. Please check your spam folder or other folders in your mailboxes. If you have not received your confirmation within the mentioned period, please feel free to contact us. We will be happy to help you.

• Can I cancel or change my order after I have placed it?

We process orders as soon as possible to ensure the fastest possible dispatch and shipment. Therefore, cancellations or changes are not possible. Please use our free return option or refuse the package upon delivery. For further assistance and information, please contact us directly.

• Can I change my delivery address?

Generally, address changes are not possible as your order will be shipped immediately. Please contact the shipping company as soon as you receive your tracking information.

• I have not received tracking information

Please note that it may take up to 24 hours after your order is shipped before you receive your order confirmation. Remember that your order may take 1-3 business days to ship, depending on weekends and holidays. Please contact us if you do not have tracking information 72 hours after completing your order.

• My delivery was defective

If an item was missing from your order or you received an incorrect or defective product, please contact our customer support with your order number and a picture of your delivery and/or the defective product. We will be happy to help you and find the best possible solution.

• Shipping & Shipping Countries

• Shipping with DPD (delivery within 24-72 hours):

• Austria
• Belgium
• Czech Republic
• France
• Germany
• Hungary
• Lichtenstein
• Luxembourg
• Slovakia
• Slovenia
• Switzerland

• Shipping with DHL Express (delivery within 24-72 hours):

• Argentina
• Bosnia
• Brazil
• Bulgaria
• Canada
• Chile
• Denmark
• Estonia
• Finland
• Greece
• Ireland
• Iceland
• Italy
• Japan
• Latvia
• Lithuania
• Mexico
• Netherlands
• Norway
• Peru
• Poland
• Portugal
• Romania
• Serbia
• South Korea
• Spain
• Sweden
• UAE
• United Kingdom
• Ukraine
• USA

• My country is not included in the shipping list

We are continuously working on expanding our shipping countries and will add new countries soon. If you have a special request, please contact our customer support.

• My tracking link does not work

Please note that it may take up to 24 hours after your order is shipped before you receive your order confirmation. Remember that your order may take 1-3 business days to ship, depending on weekends and holidays. Please contact us if you do not have tracking information 72 hours after completing your order.

• Do I have to pay customs or other fees?

Please check your country’s customs regulations before placing your order, as customs fees may apply.

• I missed my delivery

Please check our tracking information and contact the shipping company as soon as possible. There are usually up to 3 delivery attempts unless you have made arrangements to leave the delivery with a neighbor or in a safe place.

• How much time do I have to return my order?

If you are not satisfied with your purchase, you can return your items free of charge within 14 days of your order. Returns will only be accepted if the items are clean, unworn and undamaged and all original labels are present.

• Has my return been received?

Our return process usually takes up to 14 days after you send your return. You will receive a refund once your return has been processed. Please note that processing may take 2-5 business days depending on your payment provider. You will receive an email once your refund has been processed.

• Can I exchange an item?

At this time, we do not offer exchanges and we cannot guarantee item availability upon arrival of your return package. However, you can return the item you wish to replace, receive a full refund and place a new order with the desired item.

Payment methods

We accept the following payment methods:

• All major credit cards
• PayPal
• Klarna (Pay now)
• Direct bank transfers

• My payment does not go through

Please check if your credit card has 3D security, which must be activated before you can shop online.

• My order was canceled

In the unlikely event that your order is cancelled, you will receive an immediate refund to the payment method you used to place your order. Please note that the processing of the refund may take 2-5 business days depending on the payment provider.

• My used payment method is no longer active

If you have returned an order or are expecting a refund due to an order cancellation or similar and your credit card has been blocked, please contact your bank or credit card provider. They will help you redirect the payment to your new account.

• Size specifications

All our products are developed and designed in our offices in Innsbruck, Austria. One of our main tasks is to create cuts that are flattering and comfortable for all body types. Therefore, all of our pieces are specially tailored according to design, style and fit. Please check the specific sizing information for each product in the sizing section on the product page.

• Not in stock

If your desired item is out of stock, we can assure you that we will do our best to have it available for you again soon. Please select your desired size on the product page, enter your email address and click on “Notify” to be the first to be informed as soon as your product is available again.

• Can I reserve a product?

You can’t reserve products per se, but when we have our pre-sales running, you can purchase items before they are released to make sure you are the first to get them.

• How can I find a product I’ve seen on social media?

Just search our product page or contact us on social media and we’ll be happy to help you find the product you want.

• Please go to our fabric page for more information on sustainability.